Last updated: August 28, 2026
CoverToptic is a business-to-business (B2B) supplier. This policy covers sample orders and production orders placed with us. Consumer statutory rights are not affected where applicable law so requires.
1. Sample orders
- Sample fees and shipping are payable in advance.
- Standard (unmodified) samples may be returned within 14 days of delivery for a refund of the sample fee, less shipping, if unused and in original packaging.
- Customized samples (custom firmware, housing, logo) are non-refundable.
2. Production orders
- Production orders typically require a 30% deposit; the balance is due before shipment unless otherwise agreed in writing.
- Cancellation before production start: deposit refundable minus design/tooling costs incurred.
- Cancellation after production start: deposits and tooling costs are non-refundable; finished and in-process units will be invoiced.
3. Defective units and RMA
- Report defects within 15 days of receipt with photos, videos, batch numbers and a description of the failure condition.
- Confirmed manufacturing defects are repaired or replaced free of charge in your next shipment, or credited by mutual agreement.
- Man-made damage, improper use, unauthorized repair and water/lightning damage (where product is not rated) are not covered.
4. Shipping damage
Inspect goods on arrival. Note damage on the carrier documents and notify us within 7 days with photos of the packaging and goods so we can file claims.
5. Warranty
Unless stated otherwise on your order confirmation, products carry a 12-month limited warranty from shipment date against manufacturing defects.
6. How to start a return / RMA
Email sales@covertoptic.com (mailbox placeholder, to be confirmed) with your order number and evidence. We confirm RMA instructions within 2 business days. Return shipping for defective units is shared per the agreed Incoterm or credited on next order.